EMAIL THE INFORMATION YOU'D LIKE ON YOUR SWORD AND ORDER NUMBER TO [email protected] AFTER CHECKOUT. We will not reach out to you for this information.
GRAPHICS FEE IS ONLY FOR NEW GRAPHICS OR TO EDIT AN EXISTING GRAPHIC - IF WE HAVE USED THE GRAPHIC PREVIOUSLY THERE IS NO FEE. IF SUBMITTING A NEW GRAPHIC ASK FOR A QUOTE ON CHAT OR EMAIL [email protected].
**** Ordering Procedure ****
FAILURE TO FOLLOW INSTRUCTION LISTED HERE MAY RESULT IN CANCELLATION OF YOUR ORDER.
1. Order: Place order and select appropriate options (guard, backside, etc), check out and receive order number. Before checking out, see #2.
2. Email: From a civilian email address (when possible) email the instructions and order number to [email protected] You cannot enter instructions or insignia on the website, ALL information must be emailed.
3. If a response is not received from us within 24 hours of sending instructions, check spam folder. If still no email please email [email protected]
4. Review proof and email us back with approval or corrections. Proof must be approved before production will begin.
Expedited shipping: If the order needs expedited shipping (not covered by RUSH FEES) you will receive a quote for additional shipping fees.
WE PROCESS ORDERS ACCORDING TO THE DUE DATE YOU PROVIDE.
IF YOU NEED WITHIN 10 BUSINESS DAYS YOU NEED TO ALSO SELECT THE 'JUMP THE LINE FEE' FOR PRIORITY PROCESSING. WE CANNOT REFUND THIS FEE IF YOU CHOOSE IT BUT THEN ALSO GIVE US A FURTHER OUT DUE DATE THAN 10 BUSINESS DAYS.
ANY GRAPHICS WORK IN ADDITION TO THE RUSH FEE IS $35, CHOOSE THAT OPTION IN THE GRAPHICS SECTION.