Find quick answers to your questions below...

All About Wooden Wasters • 1. Choosing a Waster • 2. Materials used for our Wooden Wasters • 3. Wooden vs Synthetic Wasters • 4. Caring for your Waster • 5. Warranty Helpful Information • 1. How can I contact you with a question? • 2. Warranty on Clothes, Etc. • 5. Do you have a printed catalog? • 4. How do I buy/redeem a gift certificate? • 3. How do I use a coupon? Other PHA Products • Can I use a laminated staff as a walking stick? • Do you still sell Indian Clubs? • How do I care for Rubber Poleaxes and Spearheads? • Should I use a Hickory or Rattan Singlestick? • What diameter Staff is recommended for HEMA? • What length of staff to do I need? PBT Size Charts • PBT Gorget Size Chart • PBT Jacket Size Chart • PBT Mask Size Chart Order Status • Can you expedite my order? • How long after I order will my items ship? • My email doesn't show the correct ship to • What does it mean if my order is "Processing"? • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive?

My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • I received the wrong product. • When will my order ship? Shipping and Returns • Return/Exchange Policy • Special Policy for SPES Items International Shipping • Do you offer shipping to Australia? • Why is shipping so high for a small item (Domestic US)? • Why is shipping so high for a small item (International)? • Do you ship to my country? What is the cost? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the international return policy? Warantees and Guarantee • Absolute Force Masks • Wooden Swords and Products • Privacy Policy • Security Pricing and Billing • Do you offer discounts?​ • How do I pay with PayPal? • Why am I being contacted to re-authorize the charge for my order? • Why are there two charges pending on my card? • Why was the amount returned to my card?​ • Do I have to pay sales tax? • I have a question about my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged?