Find quick answers to your questions below...
All About Wasters
1. Choosing a Waster
2. Materials used for our Wooden Wasters
3. Wooden vs Synthetic Wasters
4. Caring for your Waster
5. Warranty
Helpful Information
1. How can I contact you with a question?
2. Warranty on Clothes, Etc.
5. Do you have a printed catalog?
4. How do I buy/redeem a gift certificate?
3. How do I use a coupon?
Other PHA Products
Can I use a laminated staff as a walking stick?
Do you still sell Indian Clubs?
Should I use a Hickory or Rattan Singlestick?
What diameter Staff is recommended for HEMA?
PBT Size Charts
PBT Gorget Size Chart
PBT Jacket Size Chart
PBT Mask Size Chart
Order Status
Can you expedite my order?
How long after I order will my items ship?
What does it mean if my order is "Processing"?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
When will my order ship?
Shipping and Returns
Return/Exchange Policy
International Shipping
Do you offer shipping to Australia?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the international return policy?
Privacy Policy
Pricing and Billing
How do I pay with PayPal?
Why am I being contacted to re-authorize the charge for my order?
Why are there two charges pending on my card?
Why was the amount returned to my card?​
Do I have to pay sales tax?
I have a question about my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?