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Order Status
Are your items in stock?
  We stock many items, but some popular items are always in short supply. Our cart is unable to provide stock status at this time, if you need an item quickly we recommend checking with us first to see if we have the item available.

Certain items are make to order, such as SPES color jackets and certain models of jackets and pants. Please review the item pages for more information.

You can email us at PHA.HelpDesk@gmail.com or chat with us before placing your order to find out if we can accommodate you.
Can you expedite my order?
  We sometimes need additional time to process an order, so if you need your order to arrive by a certain date you must give us the date at the time of the order in the Comment Section during Checkout. We will do our best to accommodate the request. There may be extra shipping charges if the order needs to be shipped by a method other than one of our standard options in order to arrive on time.

You can email us at PHA.HelpDesk@gmail.com before placing your order to find out if we can accommodate you.
How long after I order will my items ship?
  Processing time varies greatly. We are a small, family-owned company with a handful of employees.

  • We are usually able to accommodate requests for items to be delivered by a specific date -- contact us ahead of time to inquire. Contact PHA.HelpDesk@gmail.com for general orders, and cd@woodenswords.com for Rudis orders.

For orders with no specific requested delivery date:


  • If we have all of the products in your order in stock, your order should ship within 24 - 48 hours, but depending on order volume, it may take up to one week.
  • If we are waiting for a product in your order to arrive from a supplier, it usually takes 1 - 3 weeks to ship your order.
  • SPES products with custom size or custom color options take an average of 1 - 6 weeks to be completed.
  • If your order includes a Purpleheart Armoury product with standard options chosen (including engraving), but we do not currently have any left in stock, it can take 1 - 4 weeks to ship your order. We make our products in batches, so it depends on where your item is in the queue of batched items.
  • If your order includes unusual customization of a Purpleheart Armoury product, it can take anywhere from 1 - 6 weeks to ship your order out depending upon both the batch queue and the parameters of the customization.

Note: While a hold is initially put on your credit card when you place your order, your card will not be charged until your order is ready to ship.
How long does it take to process a Rudis order?
  Rudis orders all depend on 'you' sending us the engraving instructions in a clear format, including any logos or insignia you want on the item, and then responding to the email sent back to you with a proof.

NO order is made until written approval of the proof (picture of the order) is received back from you.

Send Rudis/Award information to purpleheartarmoury.proof@gmail.com after placing your order to start the process.

If really needed we can send an order out (in most cases) same day or next day. Extra costs will be discussed at that time.

My email doesn't show the correct ship to
  You will receive an email from us with your order confirmation and all order information. This is the email you need to review for accuracy.

If paying by credit card, you may also receive an email from our card processor, authorize.net. This email will only contain billing information, not shipping, you do not need to make any corrections from this email, we do not use this information, only what you entered onto our cart.

What does it mean if my order is "Processing"?
  Processing means we are getting your order together. This may include:

  • Making your product (if it is a Purpleheart Armoury product).
  • Waiting on the product to arrive from a supplier, most of which are located overseas in Hungary, Poland, or the UK.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. If the order status is "Processing" that means we are still working on it. We will change the status to "Shipped" the day a tracking number is generated.

When your order is ready to ship, you will automatically receive an email containing a tracking number for your package.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
For Paypal, See their new fee policy.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service at PHA.HelpDesk@gmail.com for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service at PHA.HelpDesk@gmail.com for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service PHA.HelpDesk@gmail.com for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.