Navigate to the Purpleheart Armoury homepage

Return to Help Index

Help

Find quick answers to your questions below...

5. Do you have a printed catalog?

We are an Internet, WEB only company and part of the reason we are able to have low prices is we don't have the expense of constantly printing, updating and mailing new catalogs. Our online catalog is constantly changing and expanding as we receive requests and additional input from our customers. Our goal is to have an extremely comprehensive online catalog, but we want it to evolve through input from our customers. If you have a particular product in mind that you don't see in the catalog or would like us to quote prices on some specific items e-mail us and we'll try to oblige. It's very possible that your suggestions will end up in the catalog. We aim to please and look forward to your support.

1. How can I contact you with a question?

***Please include your Order # in the Subject and/or body of the email when applicable.***

For general product inquiries, bulk discounts, email: [email protected]

For order inquiries, order changes, address corrections, etc. email: [email protected]





For instructions of what to engrave or price question for Rudis orders Only:

2. Warranty on Clothes, Etc.

If your clothing does not fit or you are otherwise unhappy with a product, contact us to send it back for a credit and/or to purchase a replacement. You are responsible for return shipping costs.

If an item is defective, contact us at [email protected]so we can evaluate the problem and decide how to proceed with a return or replacement.

Please let us know within 60 days, with minimal use of the product. We are a small company, allowing us to be flexible and work with each customer to come to a satisfactory resolution.

6. Where do you ship from?What currency is shown?

We ship from North Houston, TX, USA area. So dead in the middle of the USA. This allows us to ship at reasonable times to both coasts.
The website shows US Dollars.

Do you Offer Event Sponsorships?

Per our discretion based on yearly budget, event location, and timeline.........We are happy to offer an equivalent amount of $2 per active participant in generic gift certificates, products, or medals. With a max limit of about $200. Medals and gift certificates are by far the most popular.

We elect to donate to your event instead of paying facebook and google for advertisements. Our advertising budget is giving you money, to help your club/event grow and promote our brand. We ask that you share our link on social media, and put our link up on your webpages as a preferred vendor. Please be active with us, let us know what items you would like to see in our shop, or improvements on existing equipment.

The amount does not include spectators. If your event needs a banner, we can provide that free of charge HERE.

1. Order any item, but in particular, medals, and/or Gift Certificates online in a regular order.
2. Check out and pick "PAY BY CHECK". So don't pay anything yet.
3. Email us ([email protected]) the order number and your medals layout. I will close out the order with the agreed upon amount and let you know if anything extra is due.

Please give me at least 2 weeks before you event to work on the medals.


So what do we ask for in return?

1. Put our link, www.woodenswords.com on your website as a preferred vendor.
2. Put our banner up in your club and at the event, that will get photographed in the background.
3. People like us, a lot! They respect our brand, and we will make your event more professional. So mention us, 'like us', and hash-tag us on the usual social media outlets before and after your event. We will also try to share your event on our page.
4. Mention us as sponsors at the event. Between breaks and at lunch. Get a huzzah!
5. If we send you medals, display them! People get excite over event prizes.


Yellow
Purple: RGB 102/0/153








4. How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

3. How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Empty Cart