Return to Help Index
|Do you offer discounts?|
|We offer two types of discounts. Coupon codes are given to organizations and clubs as an incentive to their membership. Ask your instructor if they have one!
We also have a coupon code available for HEMA Alliance members, you should receive this code from that organization when joining or annually receive the new code via email. Please ask them for this information.
We also offer quantity discounts on certain items, usually 15% for purchase of 4 or more of the same item - item pages will specify. The cart will calculate at 10% and the club/affiliation discount is 5% for a total of 15%
|How do I pay with PayPal?|
|You will be directed to PayPal.com to complete your payment. If you do not go to PayPal for this step, your order is not complete. You will receive a receipt from PayPal for your payment.
|NEW Paypal Refund Policy|
|Paypal has a new policy, and it's kind of terrible. Any order that has been cancelled or changed - they get to keep all the fees associated with it. It's about 3.25%.
Read about it here..
If you are cancelling an order for any reason including a double order, changed your mind, wrong items ordered, it's at our discretion to refund or not refund the fees that have been paid to paypal on that order.
Please order carefully.
|Why am I being contacted to re-authorize the charge for my order?|
|We have 30 days to complete the charge to your card after the date of the original authorization. If the order is over 30 days old we will contact you for re-authorization.|
|Why are there two charges pending on my card?|
|If an adjustment is made to the total of your order (such as adjusting shipping costs or adding a discount), you may see two charges simultaneously on your account. Only the adjusted amount will process, and the other hold will release within a few days. This is how the payment system operates, and it is not in our power to alter the way it works.
OR if your billing address does not match where your card statement is mailed, you will get an AVS mismatch error. But the funds are authorized (held) first. So for each time you submit without correcting the address, that money is held. These holds are not controlled by PHA, and they will return to your card within a day or two.
**If you are ordering with a very narrow window of credit line, please make sure your billing address is the same as the one on your card statement.
|Why was the amount returned to my card?|
|The charge made to your card at the time of the order is an authorization only, sometimes it is returned (just like a hotel or gas station hold). We have 30 days to complete the charge to the card, which we do when the order is ready to ship. Please do not worry if the funds are returned, it is an automatic transaction.
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located within the state of Texas, where our company is located.|
|I have a question about my charges.|
|Click the "
|I need a copy of my receipt/invoice.|
|Click the "
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|We do not complete a charge on your card until we physically ship your package. However, at the time that you place your order our system processes an authorization to your credit card, putting a hold on your account for up to one week in the amount of the order.
Exception for custom orders, or SPES orders that are not in our normal inventory (example: small red pants) These will be charged at the time of your order.