Return to Help Index
|Can I pay with direct bank ACH transfer?
|Yes! Many banking apps now have the option of sending a direct transfer via your bill pay section or 'send a transfer'. The benefit is that we circumvent the credit card fees, so we can give you an additional 2% discount on your order (some restrictions may apply.)
You may use the following information: Routing number: 021052053 Account number: 56760264
|Do you offer discounts?
|We offer two types of discounts. Coupon codes are given to organizations and clubs as an incentive to their membership. Ask your instructor if they have one!
We also have a coupon code available for HEMA Alliance members, you should receive this code from that organization when joining or annually receive the new code via email. Please ask them for this information.
We also offer quantity discounts on certain items, usually 15% for purchase of 4 or more of the same item - item pages will specify. The cart will calculate at 10% and the club/affiliation discount is 5% for a total of 15%
|How do I pay with PayPal?
|You will be directed to PayPal.com to complete your payment. If you do not go to PayPal for this step, your order is not complete. You will receive a receipt from PayPal for your payment.
|NEW Paypal Refund Policy
|Paypal has a new policy, and it's kind of terrible. Any order that has been cancelled or changed - they get to keep all the fees associated with it. It's about 3.25%.
Read about it here..
If you are cancelling an order for any reason including a double order, changed your mind, wrong items ordered, it's at our discretion to refund or not refund the fees that have been paid to paypal on that order.
Please order carefully.
|Do I have to pay sales tax?
|You only have to pay sales tax if you are located within the state of Texas, where our company is located.
|I have a question about my charges.
|Click the "
|I need a copy of my receipt/invoice.
|Click the "
|When will my credit appear on my account?
|Credits usually take 7-10 business days from the time we receive your item(s).
|When will my credit card be charged?
|We charge the card at the time of the order, or you are directed to PayPal at checkout to pay.