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Order Status
Why do I need to pay now? You took the money when I ordered, didn't you?
  At the time of your order, our system processes an authorization to your credit card so make sure you can cover the amount before we start making swords or whatever for you. I do not process the charge until the order is ready to ship. Our system may release the authorization a week or so after the order is placed, but I have 30 days to complete the order. If there is any problem we will get in touch with you.
Why was the money returned to my account?
  Our system is set to authorize your card at the time of the order, however we do not take funds (credit card orders only) until the order is ready to ship. We do not want to hold your money for an undetermined amount of time. You may see if the order takes us time to process, the reauthorized funds being returned to your account. We have 30 days to complete the charge to your card based on the original authorization. Your order will be processed as normal. If the order becomes over 30 days old we will contact you for further information.
Will my order arrive in time for my event/presentation/party???
  We sometimes need additional time to process an order, so if you need your order to arrive by a certain date you must give us the date at the time of the order.  We will do our best to accommodate the request.  If you have not given us a due date, please be prepared to pay extra shipping charges if the order needs to be shipped by another method in order to arrive on time.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.  If the order status is 'processing' that means we are still working on it.  We will change the status to 'shipped' the day a tracking number is generated.  There are no other status updates that we will use at this time.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.