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Helpful Information
Do you have a printed catalog?
  We are an Internet, WEB only company and part of the reason we are able to have low prices is we don't have the expense of constantly printing, updating and mailing new catalogs.

Our online catalog is constantly changing and expanding as we receive requests and additional input from our customers. Our goal is to have an extremely comprehensive online catalog, but we want it to evolve through input from our customers.  

If you have a particular product in mind that you don't see in the catalog or would like us to quote prices on some specific items e-mail us and we'll try to oblige. It's very possible that your suggestions will end up in the catalog. We aim to please and look forward to your support.
How can I contact you with a question?
  For....
  • Questions or problems regarding your order
  • Changes to your Billing Method / Shipping Address
  • Returns / Exchanges
  • Technical Support
E-mail Customer Service at PHA.HelpDesk@gmail.com.
Please include your Order # in the Subject of the email when applicable.



For....
  • Rudis Designs and all Rudis Questions (Including orders)
  • New Product Designs
  • Product Feedback (and complaints!)
  • General Inquiries
E-mail Christian at cd@woodenswords.com.
Please do not e-mail Christian for general customer service problems, e-mail the Customer Service instead.


Warranty on Clothes, Etc.
  If your clothing does not fit or you are otherwise unhappy with a product, contact us to send it back for a credit and/or to purchase a replacement. You are responsible for return shipping costs.

If an item is defective, contact us at PHA.HelpDesk@gmail.com so we can evaluate the problem and decide how to proceed with a return or replacement.

Please let us know within 60 days, with minimal use of the product. We are a small company, allowing us to be flexible and work with each customer to come to a satisfactory resolution.
How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.