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International Shipping
Do you offer shipping to Australia?
  We do ship to Australia, but due to the Australia Post's limits on package dimensions, we are unable to ship by Priority Mail International as we would for most countries.

For small lightweight packages (under 4 lbs) we are able to ship USPS First Class Package International (estimated cost $30-$45).
For heavier packages shorter than 40 inches on the longest side, we can use USPS Priority Mail International (cost varies widely due to weight of the package).

For packages longer than 40 inches, but 48 inches or less, we use DHL which gives reasonable rates. We suggest bundling orders with your friends to spread the shipping to an affordable rate. (For example, one Type III Longsword is normally $89 to ship, but I can ship 6 swords for $140. It's all dependent on the size of the box with DHL).

For longer items, we still use DHL, but they impose a surcharge of $65 on the package.

If you order you will see a shipping rate of $0.00, we will contact you with a quote and payment request.

Or to receive an exact quote on shipping for your order, email us at PHA.HelpDesk@gmail.com.
Do you ship to my country?
  We ship to most countries. If your country is not listed in the drop-down menu, please contact Customer Service at PHA.HelpDesk@gmail.com to request to have your country added to our list and to receive a shipping quote.
What are my payment choices?
  We accept payment by Credit Card, Paypal, Check by Mail, or Money Order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you, unless the item is backordered, in which case your order will ship as soon as we have it back in stock.
What is the international return policy?
  Unfortunately it is usually cost-preventative to initiate a return on international orders. This is why it is important to check and recheck your order to ensure that it is accurate and acceptable.

If you are intent on proceeding with a return, our policies are the same as for Domestic Returns / Exchanges:

You may return or exchange any item that remains in New condition.

The customer is responsible for return shipping costs. Include either a copy of your Invoice with the Item(s) you are Returning / Exchanging highlighted, or write a note that includes the Order Number and the name of the Item(s) being Returned / Exchanged.

Mail the Item(s) to:
UPS Store
330 Rayford Road
PMB #66
Spring, TX
77386


Returns for Refund

  • If requesting a return, first send us an email at PHA.HelpDesk@gmail.com.
  • Include your Order Number, the Item(s) you want to return, and the reason for the return.
  • Follow the directions above to send the Item(s) back to us.
  • Once we receive the Item(s) we will credit the amount you paid, minus the shipping charges, back to your original payment method.

Exchanges
  • If making an exchange, begin by ordering the correct item on Purpleheart Armoury.
  • At checkout, write in the Comment Section that you are Processing an Exchange.
  • Include your previous Order Number in the note.
  • Follow the directions above to send the Item(s) back to us.
  • Note: We will charge you shipping on the new order only.

Defective Item(s)
  • If the product you receive is defective, email us at PHA.HelpDesk@gmail.com explaining the problem.
  • Include your Order Number and the name of the Item(s).
  • We will evaluate the issue, and may decide to cover your return shipping costs.